Troubleshooting

Facing issues? Learn how to fix problems with tado° products and services on your own.

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42 articles in this collection
Written by tado°
Fix problems with tado° heating products

When installing tado°, the app says that my device is already registered. How can I fix this?

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Written by tado°
Updated over a week ago

My tado° heating device shows the synchronizing symbol is on. What does it mean?

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Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Wireless Temperature Sensor and the Wireless Receiver is lost?

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Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Smart Thermostat and the Extension Kit is lost?

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Written by tado°
Updated over a week ago

The Internet Bridge does not connect to the internet. How can I fix this?

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Written by tado°
Updated over a week ago

The Internet Bridge doesn’t connect to my fiber optic router/modem. How can I fix this?

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Written by tado°
Updated over a week ago

How can I deactivate Child Lock when the Smart Radiator Thermostat can’t connect to the app? 

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Written by tado°
Updated over a week ago

The ‘Internet’ LED on the Bridge is blinking, what does it mean?

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Written by tado°
Updated over a week ago

The ‘Router’ LED on the Internet Bridge is blinking, what does it mean?

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Written by tado°
Updated over a week ago

What do the ‘Link’ LED states on the Bridge mean?

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Written by tado°
Updated over a week ago

The ‘Cloud’ LED on the Internet Bridge is blinking, what does it mean?

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Written by tado°
Updated over a week ago

The 'Power' LED on the Bridge is solid, but the other lights do not light up. What does this mean?

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Written by tado°
Updated over a week ago

The lights on the Internet Bridge do not light up. What can I do?

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Written by tado°
Updated over a week ago

What can I do if not all devices have reconnected after replacing my Bridge with the HomeKit-enabled Internet Bridge?

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Written by tado°
Updated over a week ago

My tado° Internet Bridge has issues connecting to the Internet through my BT Hub router. What can I do?

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Written by tado°
Updated over a week ago

My tado° Internet Bridge has issues connecting to the Internet through my Sky Q Hub router. What can I do?

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Written by tado°
Updated over a week ago

My Smart Thermostat or Wireless Temperature Sensor shows an E0 error. How can I fix this?

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Written by tado°
Updated over a week ago

My Smart Radiator Thermostat shows an E0 error/the warning symbol is on. How can I fix this?

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Written by tado°
Updated over a week ago

My Smart Radiator Thermostat displays an E1, E2 or E4 error. How can I fix this?

Learn how to solve calibration errors on tado° Smart Radiator Thermostats. Hint: check pin and batteries.
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Written by tado°
Updated over a week ago

My Smart Thermostat/Wireless Temperature Sensor Shows an E10 error. What does this mean and what can I do?

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Written by tado°
Updated over a week ago

The black pin of my Smart Radiator Thermostat doesn’t retract when the device is unmounted. What can I do?

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Written by tado°
Updated over a week ago

My boiler shows an error code while installing tado°. What can I do?

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Written by tado°
Updated over a week ago

I'm facing problems with my Connector Kit. How can I fix it?

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Written by tado°
Updated over a week ago

tado° doesn’t cover the area left behind by my previous device. How can I fix this?

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Written by tado°
Updated over a week ago