Troubleshooting
Facing issues? Learn how to fix problems with tado° products and services on your own.
By tado° and 2 others3 authors43 articles
- When installing tado°, the app says that my device is already registered. How can I fix this?
- My tado° heating device shows the synchronizing symbol is on. What does it mean?
- How can I control my heating system when the radio link between the Wireless Temperature Sensor and the Wireless Receiver is lost?
- How can I control my heating system when the radio link between the Smart Thermostat and the Extension Kit is lost?
- What do I do if I have problems connecting my Internet Bridge to the router for the first time?
- How can I deactivate Child Lock when the Smart Radiator Thermostat can’t connect to the app?
- The ‘Internet’ LED on the Bridge is blinking, what does it mean?
- The ‘Router’ LED on the Internet Bridge is blinking. What does it mean?
- What do the ‘Link’ LED states on the Bridge mean?
- The ‘Cloud’ LED on the Internet Bridge is blinking, what does it mean?
- The 'Power' LED on the Internet Bridge is solid, but the other lights do not light up. What does this mean?
- The lights on the Internet Bridge do not light up. What can I do?
- What can I do if not all devices have reconnected after replacing my Bridge with the HomeKit-enabled Internet Bridge?
- My Smart Thermostat or Wireless Temperature Sensor shows an E0 error. How can I fix this?
- My Smart Radiator Thermostat shows an E0 error/the warning symbol is on. How can I fix this?
- My Smart Radiator Thermostat displays an E1, E2 or E4 error. How can I fix this?
- My Smart Thermostat/Wireless Temperature Sensor Shows an E10 error. What does this mean and what can I do?
- The black pin of my Smart Radiator Thermostat doesn’t retract when the device is unmounted. What can I do?
- My boiler shows an error code while installing tado°. What can I do?
- I'm facing problems with my Connector Kit. How can I fix it?
- tado° doesn’t cover the area left behind by my previous device. How can I fix this?
- One of my tado° devices is losing connectivity. How can I fix this?
- My heating and/or hot water used to work, but now they are always on or always off. How can I fix it?
- My device is offline. How can I fix this?
- The tadoº app is showing a ‘No data’ message. What does this mean?
- tado° doesn't recognize correctly if I'm home or away. What can I do to fix this?
- I think that the real inside temperature is higher/lower than what tado° is showing. What can I do?
- Why is the target temperature not reached by the time set in the Smart Schedule?
- Why can’t I assign my device to a room in my tado° Home?
- Why doesn’t tado° maintain the Minimum Away Temperature that I have set?
- I have a Smart AC Control installed and my app shows that there is no remote access. How can I fix this?
- While installing the Smart AC Control, the app says that the device cannot be found. What can I do?
- The Smart AC Control cannot turn my AC on. What can I do?
- The Smart AC Control turns my AC on and off too often. How can I avoid this?
- The display on my Smart AC Control does not respond properly to touch inputs. How can I fix this?
- My Smart AC Control V3+ is not connecting to HomeKit. How can I fix this?
- My Smart AC Control shows an E01 error. How can I fix this?
- My Smart AC Control shows an E02 error. How can I fix this?
- My Smart AC Control shows an E03 error. How can I fix this?
- My Smart AC Control shows an E04 error. How can I fix this?
- My Smart AC Control shows an E05 error. How can I fix this?