Troubleshooting

When installing tado°, the app says that my device is already registered. How can I fix this?

Written by tado°
Updated over a week ago

My tado° heating device shows the synchronizing symbol is on. What does it mean?

Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Wireless Temperature Sensor and the Wireless Receiver is lost?

Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Smart Thermostat and the Extension Kit is lost?

Written by tado°
Updated over a week ago

The Internet Bridge does not connect to the internet. How can I fix this?

Written by tado°
Updated over a week ago

The Internet Bridge doesn’t connect to my fiber optic router/modem. How can I fix this?

Written by tado°
Updated over a week ago

How can I deactivate Child Lock when the Smart Radiator Thermostat can’t connect to the app? 

Written by tado°
Updated over a week ago

The ‘Internet’ LED on the Bridge is blinking, what does it mean?

Written by tado°
Updated over a week ago

The ‘Router’ LED on the Internet Bridge is blinking, what does it mean?

Written by tado°
Updated over a week ago

What do the ‘Link’ LED states on the Bridge mean?

Written by tado°
Updated over a week ago

The ‘Cloud’ LED on the Internet Bridge is blinking, what does it mean?

Written by tado°
Updated over a week ago

The 'Power' LED on the Bridge is solid, but the other lights do not light up. What does this mean?

Written by tado°
Updated over a week ago

The lights on the Internet Bridge do not light up. What can I do?

Written by tado°
Updated over a week ago

What can I do if not all devices have reconnected after replacing my Bridge with the HomeKit-enabled Internet Bridge?

Written by tado°
Updated over a week ago

My tado° Internet Bridge has issues connecting to the Internet through my BT Hub router. What can I do?

Written by tado°
Updated over a week ago

My tado° Internet Bridge has issues connecting to the Internet through my Sky Q Hub router. What can I do?

Written by tado°
Updated over a week ago

My Smart Thermostat or Wireless Temperature Sensor shows an E0 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart Radiator Thermostat shows an E0 error/the warning symbol is on. How can I fix this?

Written by tado°
Updated over a week ago

My Smart Radiator Thermostat displays an E1, E2 or E4 error. How can I fix this?

Learn how to solve calibration errors on tado° Smart Radiator Thermostats. Hint: check pin and batteries.

Written by tado°
Updated over a week ago

My Smart Thermostat/Wireless Temperature Sensor Shows an E10 error. What does this mean and what can I do?

Written by tado°
Updated over a week ago

The black pin of my Smart Radiator Thermostat doesn’t retract when the device is unmounted. What can I do?

Written by tado°
Updated over a week ago

My boiler shows an error code while installing tado°. What can I do?

Written by tado°
Updated over a week ago

I'm facing problems with my Connector Kit. How can I fix it?

Written by tado°
Updated over a week ago

tado° doesn’t cover the area left behind by my previous device. How can I fix this?

Written by tado°
Updated over a week ago

I have tado° heating products installed and my app shows that my device is offline. How can I fix this?

Step-by-step guidelines for solving unexpected disconnections with your tado° heating devices.

Written by tado°
Updated over a week ago

tado° doesn't recognize correctly if I'm home or away. What can I do to fix this?

Written by tado°
Updated over a week ago

I think that the real inside temperature is higher/lower than what tado° is showing. What can I do?

Learn how to change the Measuring Device or the Temperature Offset to improve temperature measurement.

Written by tado°
Updated over a week ago

Why doesn’t tado° maintain the Minimum Away Temperature that I have set?

Written by tado°
Updated over a week ago

Why is the target temperature not reached by the time set in the Smart Schedule?

Written by tado°
Updated over a week ago

Why can’t I assign my device to a room in my tado° Home?

Written by tado°
Updated over a week ago

I have a Smart AC Control installed and my app shows that there is no remote access. How can I fix this?

Written by tado°
Updated over a week ago

While installing the Smart AC Control, the app says that the device cannot be found. What can I do?

Written by tado°
Updated over a week ago

The Smart AC Control cannot turn my AC on. What can I do?

Written by tado°
Updated over a week ago

The Smart AC Control turns my AC on and off too often. How can I avoid this?

Written by tado°
Updated over a week ago

The display on my Smart AC Control does not respond properly to touch inputs. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control V3+ is not connecting to HomeKit. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control shows an E01 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control shows an E02 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control shows an E03 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control shows an E04 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control shows an E05 error. How can I fix this?

Written by tado°
Updated over a week ago

My tado° devices are not connecting to my Apple Home app. What can I do?

Written by tado°
Updated over a week ago