Troubleshooting

When installing tado°, the app says that my device is already registered. How can I fix this?

Written by tado°
Updated over a week ago

My tado° heating device shows there are unsynchronised changes, what does it mean?

Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Wireless Temperature Sensor and the Wireless Receiver is lost?

Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Smart Thermostat and the Extension Kit is lost?

Written by tado°
Updated over a week ago

The Internet Bridge does not connect to the internet. How can I fix this?

Written by tado°
Updated over a week ago

How can I deactivate Child Lock when the Smart Radiator Thermostat can’t connect to the app? 

Written by tado°
Updated over a week ago

The Link LED on the Bridge is flashing. What does this mean?

Written by tado°
Updated over a week ago

The ‘Internet’ LED on the Bridge is blinking, what does it mean?

Written by tado°
Updated over a week ago

The ‘Router’ LED on the Bridge is blinking, what does it mean?

Written by tado°
Updated over a week ago

The ‘Link’ LED on the Bridge is solid, but the other two lights do not light up. What does this mean?

Written by tado°
Updated over a week ago

The ‘Cloud’ LED on the Internet Bridge is blinking, what does it mean?

Written by tado°
Updated over a week ago

The lights on the Bridge do not light up. What can I do?

Written by tado°
Updated over a week ago

The 'Power' LED on the Bridge is solid, but the other lights do not light up. What does this mean?

Written by tado°
Updated over a week ago

What can I do if not all devices have reconnected after replacing my Bridge with the HomeKit-enabled Internet Bridge?

Written by tado°
Updated over a week ago

My tado° Internet Bridge has issues connecting to the Internet through my BT Hub router. What can I do?

Written by tado°
Updated over a week ago

I’m not able to connect the tado° Internet Bridge to the Internet through my Sky Q Hub router. What can I do?

Written by tado°
Updated over a week ago

My Smart Radiator Thermostat displays an E1, E2 or E4 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart Thermostat/Wireless Temperature Sensor Shows an E10 error. What does this mean and what can I do?

Written by tado°
Updated over a week ago

My Smart Thermostat or Wireless Temperature Sensor shows an E0 error. How can I fix this?

Written by tado°
Updated over a week ago

My Smart Radiator Thermostat shows an E0 error. How can I fix this?

Written by tado°
Updated over a week ago

The black motor pin of my Smart Radiator Thermostat does not retract when the device is unmounted. What can I do?

Written by tado°
Updated over a week ago

I replaced my batteries, but I still see a low battery symbol. How can I fix this?

Written by tado°
Updated over a week ago

My boiler shows an error code while installing tado°. What can I do?

Written by tado°
Updated over a week ago

I'm facing problems with my Connector Kit. How can I fix it?

Written by tado°
Updated over a week ago

tado° doesn’t cover the area left behind by my previous device. How can I fix this?

Written by tado°
Updated over a week ago

I have tado° heating products installed and my app shows that there is no remote access. How can I fix this?

Written by tado°
Updated over a week ago

tado° doesn't recognize correctly if I'm home or away. What can I do to fix this?

Written by tado°
Updated over a week ago

I think that the real inside temperature is higher/lower than what tado° is showing. What can I do?

Written by tado°
Updated over a week ago

Why doesn’t tado° maintain the Minimum Away temperature that I have set?

Written by tado°
Updated over a week ago

Why is the target temperature not reached by the time set in the Smart Schedule?

Written by tado°
Updated over a week ago

Why can’t I assign my device to a room in my tado° Home?

Written by tado°
Updated over a week ago

I have a Smart AC Control installed and my app shows that there is no remote access. How can I fix this?

Written by tado°
Updated over a week ago

While installing the Smart AC Control, the app says that the device cannot be found. What can I do?

Written by tado°
Updated over a week ago

The Smart AC Control cannot turn my AC on. What can I do?

Written by tado°
Updated over a week ago

The Smart AC Control turns my AC on and off too often. How can I avoid this?

Written by tado°
Updated over a week ago

The display on my Smart AC Control behaves randomly or does not respond properly to touch inputs. How can I fix this?

Written by tado°
Updated over a week ago

My Smart AC Control V3+ is not connecting to HomeKit. How can I fix this?

Written by tado°
Updated over a week ago

Why is it taking very long to update my Smart AC Control?

Written by tado°
Updated over a week ago

My Smart AC Control V3+ shows error E01. What does this mean and how can it be solved?

Written by tado°
Updated over a week ago

My Smart AC Control shows error E02. What does this mean and how can it be solved?

Written by tado°
Updated over a week ago

My Smart AC Control shows an E03 error. What does this mean and how can it be solved?

Written by tado°
Updated over a week ago

My Smart AC Control shows error E04. What does this mean and how can it be solved?

Written by tado°
Updated over a week ago

My Smart AC Control shows error E05. What does this mean and how can it be solved?

Written by tado°
Updated over a week ago

The Internet Bridge is not listed in the Apple Home app anymore. What can I do?

Written by tado°
Updated over a week ago

My tado° devices are not connecting to my Apple Home app. What can I do?

Written by tado°
Updated over a week ago