Troubleshooting

Facing issues? Learn how to fix problems with tado° products and services on your own.

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44 articles in this collection
Written by tado°
Fix problems with tado° heating products

I have a Smart Thermostat installed and the app shows that there is no remote access. What does it mean and what can be done?

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Written by tado°
Updated over a week ago

When installing tado°, the app says that my device is already registered. How can I fix this?

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Written by tado°
Updated over a week ago

My Smart Thermostat or Smart Radiator Thermostat shows that there are unsynchronised changes. What does it mean and what should I do?

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Written by tado°
Updated over a week ago

How can I control my heating system when the radio link between the Smart Thermostat and the Extension Kit is lost?

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Written by tado°
Updated over a week ago

I have a Smart Thermostat and an Extension Kit and/or Smart Radiator Thermostats installed and the app shows that there is no remote access. What does it mean and how can it be resolved?

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Written by tado°
Updated over a week ago

I have Smart Radiator Thermostats installed and the app shows that there is no remote access. What does it mean and what can be done?

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Written by tado°
Updated over a week ago

The Bridge does not connect to the internet. How can I fix this?

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Written by tado°
Updated over a week ago

The Link LED on the Bridge is flashing. What does this mean?

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Written by tado°
Updated over a week ago

The ‘Internet’ LED on the Bridge is blinking, what does it mean?

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Written by tado°
Updated over a week ago

The ‘Router’ LED on the Bridge is blinking, what does it mean?

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Written by tado°
Updated over a week ago

The ‘Link’ LED on the Bridge is solid, but the other two lights do not light up. What does this mean?

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Written by tado°
Updated over a week ago

The ‘Cloud’ LED on the Bridge is blinking, what does it mean?

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Written by tado°
Updated over a week ago

The lights on the Bridge do not light up. What can I do?

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Written by tado°
Updated over a week ago

The 'Power' LED on the Bridge is solid, but the other lights do not light up. What does this mean?

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Written by tado°
Updated over a week ago

What can I do if not all devices have reconnected after replacing my Bridge with the HomeKit-enabled Internet Bridge?

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Written by tado°
Updated over a week ago

My tado° Internet Bridge has issues connecting to the Internet through my BT Hub router. What can I do?

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Written by tado°
Updated over a week ago

I’m not able to connect the tado° Internet Bridge to the Internet through my Sky Q Hub router. What can I do?

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Written by tado°
Updated over a week ago

My Smart Thermostat or Smart Radiator Thermostat shows an E0 error. How can I fix this?

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Written by tado°
Updated over a week ago

My Smart Radiator Thermostat displays an E1, E2 or E4 error. How can I fix this?

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Written by tado°
Updated over a week ago

My Smart Thermostat shows an E10 error. What does this mean and what can I do?

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Written by tado°
Updated over a week ago

The black motor pin of my Smart Radiator Thermostat does not retract when the device is unmounted. What can I do?

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Written by tado°
Updated over a week ago

I replaced my batteries, but I still see a low battery symbol. How can I fix this?

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Written by tado°
Updated over a week ago

My boiler shows an error code while installing tado°. What can I do?

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Written by tado°
Updated over a week ago

I'm facing problems with my Connector Kit. How can I fix it?

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Written by tado°
Updated over a week ago

tado° doesn’t cover the area left behind by my previous device. How can I fix this?

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Written by tado°
Updated over a week ago