Every tado° device in your Home can only be assigned to one room at a time.
In some cases, you may not be able to assign a device to a room, create a new room, move your Smart Thermostat or Wireless Temperature Sensor between rooms or delete a device from your Home. This is to ensure that your tado° devices are always set up correctly and that your heating does not stop working.
If you are unable to move or delete a device via the app, please contact our Technical Support team with the following information:
the serial numbers of the tado° devices that you want to move, and
the name of the existing or new room you want to move the device to.
Please make sure that the devices you want us to move for you are already registered and installed in your tado° Home.