Your Smart Thermostat/Wireless Temperature Sensor shows an E10 error message when the wiring on tado° does not match the way it is set up to control your heating. When this error shows up, tado° will not be able to control your heating.
If tado° was installed by an installer or without using the online installation assistant, please refer to the tado° installer manual to set up your devices correctly.
If tado° was installed using the online installation assistant, please try the following to troubleshoot this error:
- make sure that you've completed every step in the online installation assistant. If not, please check that you’ve wired the Smart Thermostat/Wireless Temperature Sensor as mentioned in the online installation assistant.
- If the installation is completed and the error code does not disappear after a while, please restart the Smart Thermostat/Wireless Temperature Sensor by pressing and holding the button on it for 10 seconds.
If none of the above resolves the problem, please contact us.