Check tado° server status

No remote access is shown in the app when there is a problem with the connectivity of your tado° devices. 

There are several reasons why the app could show no remote access. Here are a few ways in which you can solve this problem:

  1. Check if your internet connection is working. To do this, log in to your home’s Wi-Fi network on your smartphone. If it is not working, please check that your router is powered and reset the router. This will usually resolve a temporary issue with the internet connection.

  2. Check if the Smart AC Control displays an error. 

  • If it shows an E01 error, it means that a timeout has occurred while connecting to the Wi-Fi network.

  • If it shows an E02 error, it means that the Wi-Fi connection is lost.

  • If it shows an E03 error, it means that the router hasn’t transmitted an IP address to the device.

  • If it shows an E04 error, it means that there is a problem with the connection to the tado° servers.

  • If it shows an E05 error, it means that there is a problem with the internet connection.

If you can’t resolve your problem immediately or if there is no connection, you can always control your cooling and/or heating manually on your device.

More information:

I have tado° heating products installed and my app shows that my device is offline. How can I fix this?

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