Skip to main content
All CollectionsTroubleshooting Fix problems with tado° heating products
The black pin of my Smart Radiator Thermostat doesn’t retract when the device is unmounted. What can I do?
The black pin of my Smart Radiator Thermostat doesn’t retract when the device is unmounted. What can I do?
tado° avatar
Written by tado°
Updated over 5 months ago

To force the black pin of your Smart Radiator Thermostat to retract, restart the device.

The restart is successful when you see ‘Hi’ on the display of the device. For the Smart Radiator Thermostat Basic, the dashes next to the temperature markers on the display will turn on and off. For both devices, the black pin will retract.

When mounting your Smart Radiator Thermostat again, it’ll start to calibrate to find the valves’ open and closed position.

Did this answer your question?