This could happen if your devices are already registered in a different tado° Home. Here’s what you need to do to proceed with the installation and start using your devices (depending on how you bought them):

If you bought your devices from one of our retail partners, please send us a copy (pdf or jpg) of your invoice along with pictures (pdf or jpg) of the devices with their serial numbers clearly visible, via chat.

If you bought second-hand devices, please send us a proof of purchase along with pictures (pdf or jpg) of the devices with their serial numbers and auth. codes clearly visible, via chat.

If you moved into a house with a tado° system already in place, please send us your tado° account email along with pictures (pdf or jpg) of the devices with their serial numbers clearly visible, via chat.

Please note: due to security concerns and our privacy policy, we cannot share the contact details of any tado° user.

If you need help configuring your devices once you’ve added them to your tado° Home, don't hesitate to contact us. Tap the round orange icon in the bottom right-hand corner to open a chat.