This could happen if your devices are already registered in a different tado° Home. Depending on how you bought your devices, here’s what you need to do to proceed with the installation and start using your devices: 

If you bought your devices from one of our retail partners, please send us a scan or copy (pdf or jpg) of your invoice along with pictures (pdf or jpg) of the devices with their serial numbers clearly visible.

If you bought second-hand devices, you can register and use your tado° devices only when the previous owner removes the devices from their account. Please contact the previous owner and ask them to do so.

If you moved into a house with a tado° system already in place, please contact the previous owner of the devices and ask them to give you access to their account

Please note: due to security concerns and our privacy policy, we cannot share the contact details of any tado° user.

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