Below you can find troubleshooting suggestions for connecting your Internet Bridge to your router for the first time, along with specific tips for BT Hub, Sky Q Hub, Virgin Media, and EE Smart Hub routers.
Troubleshooting steps for connecting your Internet Bridge to your router
Check your router’s speed compatibility: Some high speed routers/modems (e.g. certain Salt Fiber Boxes) no longer support 10Mbit/s half duplex Ethernet speeds, which is the speed at which the tado° Internet Bridge works. For that reason, you may find the Internet Bridge doesn’t connect to your router/modem and the ‘Router’ LED blinks.
Check your router’s manual or technical specifications.
2. Check the Ethernet cable and LAN port:
Ensure the Ethernet cable connecting the Internet Bridge to your router is properly plugged in on both ends. If needed, try using a different Ethernet cable.
Try using a different LAN port on your router. Make sure you’re not using a LAN port labeled IP-TV.
If the lights on the port don’t light up when you connect a cable, the port might be disabled. You can enable it in your router’s settings.
3. Contact your router manufacturer support. Sometimes, they can switch one of the Ethernet ports to 10/100 Mbit/s, which might solve the problem.
4. Use a network switch: If you’re unable to fix the issue with the steps above, you can buy a 100/10 Mbit/s network switch (e.g., TP-Link TL-SF1005D). Here’s how to set it up:
Plug one end of one of the Ethernet cables into a port on your router/modem.
Plug the other end into any port on your switch.
Plug another Ethernet cable into another port on your switch.
Plug the other end into the Internet Bridge.
What can I do if my Internet Bridge has issues connecting through my BT Hub router?
If you are a BT broadband user and you're experiencing connection issues between your Internet Bridge and BT Hub router, these might be caused by the Smart Setup settings of your BT Hub 4, BT Hub 5, or Smart Hub.
Visit the official BT Hub Help Page for instructions on deactivating Smart Setup.
What can I do if my Internet Bridge has issues connecting through my Sky Q Hub router?
The Sky Q Hub usually comes with two devices:
the Sky Q router
the Sky Q Mini Box (which is mostly connected to your television)
If the Internet Bridge isn’t connecting to the internet via the Sky Q router, the Cloud LED will blink for more than 10 minutes.
To fix this, you’ll need to do the following:
Connect the Internet Bridge to the Ethernet port of the Sky Q Mini Box.
In a few minutes, the Cloud LED on the Internet Bridge should become solid. You’ll need to leave the Internet Bridge connected to the Sky Q Mini Box to ensure continued connection.
If the Cloud LED keeps blinking, restart the Internet Bridge and the Sky Q Mini Box.
What can I do if my Internet Bridge has issues connecting through my Virgin Media router?
The Virgin Media Hub 5 router model is a Gigabit speed router that does not support half-duplex operations. You can connect your Internet Bridge to the internet in one of the following ways:
Use a network switch to connect your Internet Bridge to your router.
Use a Wi-Fi adapter.
Try temporarily connecting the Internet Bridge to a router of a different model that can maintain a 10/100mb network connection. If the connection is stable, then the connection issue is from the original router rather than the specific Internet Bridge.
What can I do if my Internet Bridge has issues connecting through my EE Smart Hub router?
If you’re experiencing issues connecting your Internet Bridge to your EE Smart Hub, it may be due to compatibility problems with your router’s Ethernet ports. Some of the latest EE hubs do not support 10Mbps Half Duplex Ethernet ports, which is required by your Internet Bridge. To resolve this, use a 100/10 Mbit/s network switch to connect the Internet Bridge to your router.
Still having issues?
If you’re having trouble connecting your tado° Internet Bridge to the internet, refer to our article The Internet Bridge does not connect to the internet. How can I fix this? for further troubleshooting.
If the ‘Router’ LED on your Internet Bridge is blinking, check out our article The ‘Router’ LED on the Internet Bridge is blinking, what does it mean? to learn how to resolve this issue.
If you're still struggling to connect your Internet Bridge or if you have any other questions, please contact us via chat.