All Collections
Troubleshooting
Fix problems with tado° cooling products
My Smart AC Control V3+ is not connecting to HomeKit. How can I fix this?
My Smart AC Control V3+ is not connecting to HomeKit. How can I fix this?
tado° avatar
Written by tado°
Updated over a week ago

To fix HomeKit connection issues, please follow these steps:

  1. Make sure that your iPhone and your Apple Home Hub (iPad, HomePod, etc.) are connected to a 2.4 GHz Wi-Fi network. All your iOS devices must be on the same network to be able to find each other.

  2. Close the Apple Home app by swiping up.

  3. Then, perform a factory reset of your Smart AC Control.

  4. Wait for at least an hour to give HomeKit time to update.

  5. Set up the Smart AC Control V3+ with HomeKit again.

If you’re still facing connection issues, please contact us via chat and send us:

  • a screenshot (pdf or jpg) of the error message in the Apple Home app, and

  • a screenshot (pdf or jpg) showing that your iPhone is connected to the 2.4 GHz network.

Please note: the Smart AC Control V2 and V1 are not compatible with Apple HomeKit.

More information:

How can I reset the HomeKit configuration of the Smart AC Control V3+?

Did this answer your question?