Managing your orders and contracts

All your questions about orders, upgrades, payments, contracts and refunds answered.

9 articles in this collection
Written by tado°

Rental contracts

Is there a minimum contract period?

Written by tado°
Updated over a week ago

How can I cancel my rental contract?

Written by tado°
Updated over a week ago

How can I change my recurring payment method?

Written by tado°
Updated over a week ago

Orders

Supported Countries

Written by tado°
Updated over a week ago

I haven’t received my order. What do I do?

Written by tado°
Updated over a week ago

Can I cancel or change my order?

Written by tado°
Updated over a week ago

Returns and refunds

How do I return my devices?

Written by tado°
Updated over a week ago

How can I claim a refund based on the Energy Savings Guarantee? Are there any conditions?

Written by tado°
Updated over a week ago

When will I receive my refund?

Written by tado°
Updated over a week ago