Managing your orders and contracts | Help Center

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Managing your orders and contracts

Managing your orders and contracts

All your questions about orders, upgrades, payments, contracts and refunds answered.

By tado°1 author9 articles

Rental contracts

Is there a minimum contract period?

How can I cancel my rental contract?

How can I change my recurring payment method?

Orders

Supported Countries

I haven’t received my order. What do I do?

Can I cancel or change my order?

Returns and refunds

How do I return my devices?

How can I claim a refund based on the Energy Savings Guarantee? Are there any conditions?

When will I receive my refund?