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Managing your orders and contracts

Managing your orders and contracts

All your questions about orders, upgrades, payments, contracts and refunds answered.

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10 articles in this collection
Written by tado°
Rental contracts

Is there a minimum contract period?

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Written by tado°
Updated over a week ago

How can I buy my rented tado° devices?

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Written by tado°
Updated over a week ago

How can I cancel my rental contract?

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Written by tado°
Updated over a week ago

Can I transfer my rental contract?

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Written by tado°
Updated over a week ago

How can I change my recurring payment method?

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Written by tado°
Updated over a week ago
Orders

I haven’t received my order. What do I do?

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Written by tado°
Updated over a week ago

How can I cancel or modify my order?

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Written by tado°
Updated over a week ago
Returns and refunds

How do I return my devices?

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Written by tado°
Updated over a week ago

How can I claim a refund based on the Energy Savings Guarantee? Are there any conditions?

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Written by tado°
Updated today

When will I receive my refund?

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Written by tado°
Updated over a week ago