tado° currently provides sales, replacements and returns support for the following countries:

  • Austria

  • Belgium

  • Bulgaria

  • Croatia

  • Czech Republic

  • Denmark

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Hungary

  • Ireland

  • Italy

  • Latvia

  • Lithuania

  • Luxembourg

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Slovakia

  • Slovenia

  • Spain

  • Sweden

  • Switzerland

  • United Kingdom

For return and replacement policies

if your country is not listed above, please contact the seller you ordered your tado° from.

If you ordered your products directly from our webshop, please contact us via live chat to get information about available return and replacement options.

To contact our Support team, tap on the yellow chat icon in the bottom right corner of your screen.

The following special territories are excluded:

Denmark: Faroe Islands, Greenland

Finland: Åland Islands

France: French Guiana, French Polynesia, French Southern and Antarctic Lands, Guadeloupe, La Réunion, Martinique, Mayotte, Monaco, New Caledonia, Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon, Wallis and Futuna.

Germany: Büsingen, Helgoland

Greece: Mount Athos

Italy: Campione d’Italia, Livigno, San Marino, Vatican City, Italian part of Lake Lugano between Ponte Tresa and Porto Ceresio

Netherlands: Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, Sint Maarten

Spain: Canary Islands, Ceuta, Melilla

United Kingdom: British Channel Islands, Gibraltar.

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