tado° currently provides sales, replacements and returns support for the following countries:
For return and replacement policies:
if your country is not listed above, please contact the seller you ordered your tado° from.
If you ordered your products directly from our webshop, please contact us via live chat to get information about available return and replacement options.
To contact our Support team, tap on the yellow chat icon in the bottom right corner of your screen.
The following special territories are excluded:
Denmark: Faroe Islands, Greenland
Finland: Åland Islands
France: French Guiana, French Polynesia, French Southern and Antarctic Lands, Guadeloupe, La Réunion, Martinique, Mayotte, Monaco, New Caledonia, Saint-Barthélemy, Saint-Martin, Saint-Pierre and Miquelon, Wallis and Futuna.
Germany: Büsingen, Helgoland
Greece: Mount Athos
Italy: Campione d’Italia, Livigno, San Marino, Vatican City, Italian part of Lake Lugano between Ponte Tresa and Porto Ceresio
Netherlands: Aruba, Bonaire, Curaçao, Saba, Sint Eustatius, Sint Maarten
Spain: Canary Islands, Ceuta, Melilla
United Kingdom: British Channel Islands, Gibraltar.