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I haven’t received my order. What do I do?
I haven’t received my order. What do I do?
tado° avatar
Written by tado°
Updated over a week ago

If you haven’t received your order yet, make sure to check the shipping notification email you received when we shipped your order. You can use this information to track your order’s delivery status directly on the website of the courier service.

Please contact us via chat if your delivery status shows that:

  • your order could not be delivered and was returned to us, or

  • your order was delivered, but you still haven’t received it.

Tap the round orange icon in the bottom right-hand corner to open a chat. We’ll be happy to assist you.

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