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Can I cancel or change my order?
tado° avatar
Written by tado°
Updated over a week ago

It isn’t possible to change or cancel an order once it’s placed. You also aren’t able to change order details like shipping address, products, or quantities.

If you notice an error in your order, you’ll need to return the items and place a new order.

To do so, follow these steps:

  1. Contact us via chat to inform us you’ll need to return your order. Tap the round orange icon in the bottom right-hand corner to open a chat.

  2. Wait for the delivery of your order.

  3. Once you receive your devices, you can return them free of cost and

  4. place a new order.

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