If you’ve received a return label from tado°, follow the steps below to return your parcel based on your location.
If you live in the UK
Prepare your parcel
Find a suitable box that will securely fit your tado° devices.
Print the Yodel shipping label and the RMA (Return Merchandise Authorization) document you received from us.
Put the RMA document inside your parcel, so that we can clearly identify your return.
Stick the printed Yodel shipping label to the outside of your parcel.
2. Drop off your parcel at a Yodel Store
Visit your nearest Yodel Store to send your parcel. You can find the nearest drop-off point using the Yodel locator on their website.
If you live in the EU
Prepare your parcel
Find a suitable box that will securely fit your tado° devices.
Print the UPS shipping label and the RMA (Return Merchandise Authorization) document you received from us.
Put the RMA document inside your parcel, so that we can clearly identify your return.
Stick the printed UPS shipping label to the outside of your parcel.
2. Drop off your parcel at a UPS Location
Visit your nearest UPS drop-off point to send your parcel. You can find the nearest drop-off point using the UPS locator on their website.
OR
3. Schedule a free collection
If you prefer, you can schedule a free UPS parcel collection from your home or office. Select the link below for your country:
Please make sure to fill in all required fields (marked with an asterisk *).