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I received a return label from tado°. What should I do?
I received a return label from tado°. What should I do?
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Written by tado°
Updated this week

If you’ve received a return label from tado°, follow the steps below to return your parcel based on your location.

If you live in the UK

  1. Prepare your parcel

  • Find a suitable box that will securely fit your tado° devices.

  • Print the Yodel shipping label and the RMA (Return Merchandise Authorization) document you received from us.

  • Put the RMA document inside your parcel, so that we can clearly identify your return.

  • Stick the printed Yodel shipping label to the outside of your parcel.

2. Drop off your parcel at a Yodel Store

Visit your nearest Yodel Store to send your parcel. You can find the nearest drop-off point using the Yodel locator on their website.

If you live in the EU

  1. Prepare your parcel

  • Find a suitable box that will securely fit your tado° devices.

  • Print the UPS shipping label and the RMA (Return Merchandise Authorization) document you received from us.

  • Put the RMA document inside your parcel, so that we can clearly identify your return.

  • Stick the printed UPS shipping label to the outside of your parcel.

2. Drop off your parcel at a UPS Location

Visit your nearest UPS drop-off point to send your parcel. You can find the nearest drop-off point using the UPS locator on their website.

OR

3. Schedule a free collection

If you prefer, you can schedule a free UPS parcel collection from your home or office. Select the link below for your country:

Please make sure to fill in all required fields (marked with an asterisk *).

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