Along with the request, you’ll need to send us a copy/photo/scan (pdf or jpg) of your purchase receipt. It does not matter if you bought the product via the tado° webshop or from one of our retail partners.
Before claiming the refund, please make sure the following conditions are met:
For tado° heating devices
The device was bought not more than 12 months ago.
The device must have been connected and in use for at least 6 months to be able to prove its benefits to you.
For tado° Smart AC Control
The device you’re claiming a refund for is a Smart AC Control V3+ or V2.
The device was bought not more than 100 days ago.
The device must have been connected and in use for at least 2 months to be able to prove its benefits to you.
To allow us to determine whether you meet these requirements, please do not delete your tado° Home. Otherwise, we won’t be able to access any data related to your tado° devices or past conversations, including your refund request. As a result, we won’t be able to process your refund.
After claiming the refund
After we approve your request, we’ll inform you about the next steps of the return process.
Your devices must be returned in full without any damage and in their original packaging. Once we receive them, we’ll issue you a refund.
Please note that costs incurred from professional installation, removal of the devices, in-app purchases and subscriptions are not covered by the ESG.
A partial claim is not possible. When you claim a refund, all tado° devices that were bought in a single order must be returned together.