There are several ways for you to contact the tado° team.

For answers to your questions

Check out our Help Center for answers to frequently asked questions about tado°. Or join the tado° Community to see what our users have to say. 

For a quick chat

Talk to one of our Support agents via live chat.

To start a chat, just tap on the orange chat icon:

  • on our website (;
  • in our Help Center; or
  • in the tado° mobile app, by going to More > Support. 

For detailed queries

Write to us through our Contact Form for situations that may require more detailed information. The Contact Form can also be found at the bottom of all of the pages in our Help Center.

For urgent emergencies

In case of an emergency, for instance, when you are without heating or hot water, you can call us on our voicemail service on the following numbers:

  • United Kingdom (UK): 020 38932059
  • International (UK): +44 (20) 3893 2059
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