There are several ways for you to contact the tado° team.

For answers to your questions

Check out our Help Center for answers to frequently asked questions about tado°. Or join the tado° Community to see what our users have to say. 

For a quick chat

Talk to one of our Support agents via live chat. To start a chat, just tap on the orange chat icon in the lower right corner of your screen:

  • on our website (tado.com);

  • in our Help Center; or

  • in the tado° mobile app, by going to More>Support. 

If you’ve disabled functional cookies, you won’t be able to access the live chat. You can find the Cookies Settings via the green shield icon on the bottom left of your screen. Please toggle Functional Cookies to Always Active. Then, confirm your choice to reactivate chat. If needed, refresh the page to update the changes.

To contact our Support team, tap on the yellow chat icon in the bottom right corner of your screen.

For detailed queries

Write to us through our Contact Form for situations that may require more detailed information.

For urgent emergencies

Please note: Installation related issues are not considered emergencies.

If you are experiencing issues related to installation, please temporarily remount your existing devices and contact us through our standard support channels.

In case of an emergency, for instance, when you are without heating or hot water, you can leave a voicemail on the following numbers:

  • United Kingdom (UK): 020 38932059

  • International (UK): +44 (20) 3893 2059

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