There are several ways for you to contact the tado° team.
For answers to your questions
For a quick chat
Talk to one of our Support agents via live chat.
To start a chat, just tap on the orange chat icon:
on our website (tado.com);
in our Help Center; or
in the tado° mobile app, by going to More > Support.
For detailed queries
Write to us through our Contact Form for situations that may require more detailed information. The Contact Form can also be found at the bottom of all of the pages in our Help Center.
For urgent emergencies
Please note: Installation related issues are not considered emergencies.
If you are experiencing issues related to installation, please temporarily remount your existing devices and contact us through our standard support channels.
In case of an emergency, for instance, when you are without heating or hot water, you can leave a voicemail on the following numbers:
United Kingdom (UK): 020 38932059
International (UK): +44 (20) 3893 2059