There are several ways for you to contact the tado° team.
tado° Customer Support channels:
Help Centre and community
Talk to one of our Support agents via chat. To start a chat, select the orange chat icon in the lower right corner of your screen:
here in our Help Centre,
on our website (tado.com), or
in the tado° mobile app, by going to More > Support.
If you’ve disabled functional cookies, you won’t be able to find the live chat.
To enable chat:
go to the tado° website and
select the green shield icon on the bottom left of your screen.
Toggle Functional Cookies to Always Active, then
confirm your choice.
If needed, refresh the page to update the changes, and you’ll then find the orange chat icon in the lower right corner of your screen.
For situations that may require more detailed information, write to us through our contact form
If you are experiencing issues related to installation, please remount your old devices (as such, these issues are not emergencies). Then, contact us through chat and select I have a question about the installation, for help.
If you have an emergency, and you’re without heating or hot water, contact us through chat and select I have a technical question.