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How can I contact tado° Customer Support?
How can I contact tado° Customer Support?
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Written by tado°
Updated over a week ago

Help Center and Community

Browse our Help Center for answers to frequently asked questions about tado°. You can also join the tado° Community to see what our users have to say. 

Live chat

Tap the round orange icon in the bottom right-hand corner to open a chat and select Messages > Send us a message to get support.

If you prefer, you can open a chat in the tado° app by going to More > Support.

If you’ve disabled functional cookies, you won’t be able to find the live chat.

To enable chat:

  1. Select the green shield icon on the bottom left of your screen.

  2. Toggle Functional Cookies to Always Active.

  3. Confirm your choice.

  4. If needed, refresh the page to update the changes, and you’ll then find the orange chat icon in the lower right corner of your screen.

For emergencies

If you are experiencing issues related to installation, please remount your old devices. This way, you have access to heating and hot water and avoid an emergency while we help you resolve the issue. Then contact us via chat and select I have a question about the installation.

If you have an emergency (i.e. you are without heating or hot water), contact us via chat and select I have a technical question. Our support team will assist you as soon as possible.

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