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How can I contact tado° Customer Support?
How can I contact tado° Customer Support?
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Written by tado°
Updated over a week ago

There are several ways for you to contact the tado° team.

Help Center and Community

Check out our Help Center for answers to frequently asked questions about tado°. You can also join the tado° Community to see what our users have to say. 

Live chat

Talk to one of our Support agents via chat. Tap the round orange icon in the bottom right-hand corner to open a chat.

You can open a chat in any of the following channels:

  • here in our Help Center

  • on our website (

  • in the tado° mobile app, by going to More > Support

If you’ve disabled functional cookies, you won’t be able to find the live chat.

To enable chat:

  1. Select the green shield icon on the bottom left of your screen.

  2. Toggle Functional Cookies to Always Active.

  3. Confirm your choice.

  4. If needed, refresh the page to update the changes, and you’ll then find the orange chat icon in the lower right corner of your screen.

For emergencies

If you are experiencing issues related to installation, please remount your old devices (as such, these issues are not emergencies). Then, contact us through chat for help and select I have a question about the installation.

If you have an emergency, and you’re without heating or hot water, contact us through chat and select I have a technical question.

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