There are several ways for you to contact the tado° team.
tado° Customer Support channels:
Help Centre and community
Talk to one of our Support agents via chat. To start a chat, select the orange chat icon in the lower right corner of your screen:
If you’ve disabled functional cookies, you won’t be able to find the live chat.
To enable chat:
If you are experiencing issues related to installation, please remount your old devices (as such, these issues are not emergencies). Then, contact us through chat and select I have a question about the installation, for help.
If you have an emergency, and you’re without heating or hot water, contact us through chat and select I have a technical question.