The Sky Q Hub usually comes with two devices:
the Sky Q router and
the Sky Q Mini Box, which is mostly connected to your television.
If the Internet Bridge is not connecting to the Internet via the Sky Q router, the Cloud LED will blink for more than 10 minutes.
To fix this, you’ll need to do the following:
Connect the Internet Bridge to the Ethernet port of the Sky Q Mini Box.
In a few minutes, the Cloud LED on the Internet Bridge should become solid. You’ll need to leave the Internet Bridge connected to the Sky Q Mini Box to ensure continued connection.
If the Cloud LED keeps blinking, restart the Internet Bridge and the Sky Q Mini Box.
If none of the above resolves the problem, please contact us via chat.