There could be many reasons why the Internet Bridge is not able to connect to the internet. In most cases, this can be fixed by changing some settings on your router. To find out what’s wrong and fix this issue, please take a look at the status LEDs on your Internet Bridge.
If all the LEDs on the Internet Bridge are solid, it indicates that the Internet Bridge is connected to the internet.
A blinking Pairing LED (or blinking Link LED in the earlier version of the Bridge) indicates that the device is in Pairing mode and this is independent of its internet connection state.
Below are the other possible states of the LEDs on the Internet Bridge, what they mean, and how to fix issues they indicate. Refer to this article for help connecting tado° to your router for the first time.
For the Internet Bridge (with a pairing button)
If all the LEDs are off
This means that the Internet Bridge is not supplied with sufficient power. Learn more how to fix this.
If the Power LED is solid and others off
This means that the Internet Bridge is powered up but it hasn’t detected a local network link yet. Learn more how to fix this.
If the Router LED is blinking
This means that the Internet Bridge is waiting for the assignment of DHCP IP address. Learn more how to fix this.
If the Cloud LED is blinking
This means that the Internet Bridge is trying to connect to the tado° servers. If the Cloud LED is blinking for more than 10 minutes, learn how to fix this.
For the earlier version of the Bridge (without a pairing button)
If all the LEDs are off
This means that the Bridge is not supplied with sufficient power. Learn more how to fix this.
If the Link LED is solid and others off
This means that the Bridge is powered up, but it hasn’t detected a local network link yet. Learn more how to fix this.
If the Router LED is blinking
This means that the Bridge is waiting for the assignment of DHCP IP address. Learn more how to fix this.
If the Internet LED is blinking
This means that the Bridge is trying to connect to the tado° servers. If the Internet LED is blinking for more than 10 minutes, learn how to fix this.