To return your tado° devices, you need to contact us within 30 days from the day you got them. This 30-day return policy applies only if you bought your devices from the tado° webshop. If you bought tado° from one of our retail partners, please check their return policies for more information.

Once your request arrives, we’ll send you a return label and all the necessary documents for the return. You’ll need to use the label within the written deadline you’ll receive to send your devices back to us for free.

You must return your devices in full and in their original packaging. Once your return is processed, we’ll issue a refund. Please make sure you include all the necessary documents in your return package to speed up the refund process.

tado° also offers an Energy Savings Promise that lets you return your devices if they don’t save you enough energy.

Special conditions apply when returning bulky items. Please check our Terms and Conditions for details on how to return a bulky item.