“No remote access” is shown in the app when the devices in your Home cannot communicate with the tado° server.

If you are currently setting up the device, please make sure it is paired with the Internet Bridge.

View pairing instructions

If your tado° devices have already been paired once and were fully operational, please select your tado° configuration below for troubleshooting:

You can always manually control your heating or cooling on the tado° device itself, even if there is no connection.

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