There could be many reasons why the Bridge is not able to connect to the internet. In most cases, this can be fixed by changing some settings on your router.

To find out what’s wrong and fix this issue, please take a look at the status LEDs on your Bridge. 

If all the LEDs on the Bridge are solid, it indicates that the Bridge is connected to the internet. 

A blinking Pairing LED (or blinking Link LED in the earlier version of the Bridge) indicates that the device is in Pairing mode and this is independent of its internet connection state.

Given below are the other states of the status LEDs on the Bridge, what they mean and how to fix issues they indicate. 

For the Internet Bridge (with a pairing button) 

If all the LEDs are off

This means that the Bridge is not supplied with sufficient power. Learn more how to fix this. 

 If the Power LED is solid and others off

This means that the Bridge is powered up but it hasn’t detected a local network link yet. Learn more how to fix this.

If the Router LED is blinking

This means that the Bridge is waiting for the assignment of DHCP IP address. Learn more how to fix this.

If the Cloud LED is blinking

This means that the Bridge is trying to connect to the tado° servers. If the Cloud LED is blinking for more than 10 minutes, learn how to fix this.

For the earlier version of the Bridge (without a pairing button) 

If all the LEDs are off

This means that the Bridge is not supplied with sufficient power. Learn more how to fix this. 

 If the Link LED is solid and others off

This means that the Bridge is powered up, but it hasn’t detected a local network link yet. Learn more how to fix this.

If the Router LED is blinking

This means that the Bridge is waiting for the assignment of DHCP IP address. Learn more how to fix this.

If the Internet LED is blinking

This means that the Bridge is trying to connect to the tado° servers. If the Internet LED is blinking for more than 10 minutes, learn how to fix this.

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