When error E04 is shown the connection to our tado° Servers failed. When this is the case, do the following:

  1. Check whether other devices can connect to the Internet using the same Wi-Fi network as your Smart AC Control. If this is not the case, please reset your Wi-Fi network.
  2. If other devices can connect to the Internet using the same Wi-Fi network, give the Smart AC Control a few minutes to connect.

If none of the above resolves the problem, please contact us.

Tip: You can always control your AC directly on the Smart AC Control even when the internet connection is temporarily unavailable.You can also use your old AC remote for this.

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