My Smart AC Control V3+ shows error E04. What does this mean and how can it be solved?

When error E04 is shown the connection to our tado° Servers failed. When this is the case, do the following:

1. Check whether other devices can connect to the Internet using the same Wi-Fi network as your Smart AC Control V3+. If this is not the case, please reset your Wi-Fi network.
2. If other devices can connect to the Internet using the same Wi-Fi network, give the Smart AC Control V3+ a few minutes to connect.

If none of the above resolves the problem, please contact us.

Tip: You can always control your AC directly on the Smart AC Control V3+ even when the internet connection is temporarily unavailable.You can also use your old AC remote for this.