For Geofencing to work correctly on your Android device, please check that you have adjusted the following settings:
Turn off Battery Optimization for the tado° App
Modern Android smartphones have settings enabled that automatically close apps to reduce power usage. You can disable these settings to make sure Geofencing continues to work in the background. Find your mobile brand and Android version below, and follow the step-by-step instructions in the linked article:
Allow access to location-based services
When configuring your app in Android initially, allow tado° to access your location all the time. You can change this in the Android settings at any time.
We recommend configuring your location settings correctly to ensure Geofencing works optimally.
Turn off auto-reset permissions for the tado° App
Android 11 or higher smartphones have a functionality enabled that automatically resets some permissions when apps are not used regularly, to protect user data. We recommend that you disable this feature for the tado° app to make sure that Geofencing works correctly.
To disable the auto-reset permissions feature, please do the following in your phone’s settings:
Go to Apps and notifications,
select App info, then
Then go to Permissions and
disable Remove permissions if app isn’t used.
Leave the App open in the background
To ensure the best performance of Geofencing, we recommend that you keep the app open in the background.
Enable mobile data and background operation
Mobile data has to be available and activated for the tado° app to transmit location data. tado° needs to send these in the background to make sure your home starts heating in time before you arrive. Make sure that mobile data are neither disabled nor restricted for the tado° app in your Android settings.
Please note that depending on your data plan or potential data roaming restrictions, a mobile data limit may also be put in place by your mobile network operator.
Limit the use of battery saving mode
We recommend not using the battery saving mode of your phone or special battery saving apps, since they keep the tadoº app from running in the background.
Keep Wi-Fi activated
If your phone runs Android, tado°'s Geofencing recognizes that you are home when you connect to your home Wi-Fi network, so make sure that the Wi-Fi-scanning is enabled.