For Geofencing to work correctly on your Android device, please check that you have enabled the following settings:
Turn off Battery Optimization for the tado° App
Modern Android smartphones have settings enabled that automatically close apps to reduce power usage. You can disable these settings to make sure the Geofencing Skill of your tado° app is working correctly. Find below your brand and Android version and follow the step-by-step instructions in the linked article:
If you’re using a Samsung phone:
If you’re using a Huawei phone:
If you’re using a phone from a different brand:
Allow access to location-based services
When asked by Android, allow the tado° app to access your location at all times. If you haven’t done so already, you can change this in the Android settings at any time.
We recommend enabling high accuracy in your location settings for Geofencing to work most accurately.
Leave the App open in the background
To ensure the best performance of the Geofencing Skill, we recommend that you keep the app open in the background.
Enable mobile data and background operation
Mobile data has to be available and activated for the tado° app to transmit location data. tado° needs to send these in the background to make sure your home starts heating in time before you arrive. Details on how to make sure that mobile data are neither disabled nor restricted for the tado° app in your Android settings can be found here:
Please note that depending on your data plan or potential data roaming restrictions, a mobile data limit may also be put in place by your mobile network operator.
Limit the use of Battery Saver mode
We recommend not using the Battery Saver mode of your phone or special battery saving apps, since they keep the tadoº app from running in the background.
Keep Wi-Fi activated
If your phone runs Android, tado°'s Geofencing Skill recognizes that you are home when you connect to your home Wi-Fi network, so make sure that the Wi-Fi-scanning is enabled.