For Geofencing to work correctly on your iOS device, please check that you’ve done the following:
Activate Location Services
With iOS, you have the option to deactivate Location Services. However, you need to activate Location Services for your tado° Geofencing.
Leave the tado° app open in the background
For Geofencing to work, you need to keep the app open in the background. This is why you should not close the tado° app by swiping up.
The app stays inactive whenever possible, which limits battery usage, even if you’re on the move.
Turn on Background App Refresh
Turn on Background App Refresh. This lets tado° send location data in the background to make sure your home starts heating before you arrive.
Keep Mobile Data activated
Mobile Data has to be available and activated. Otherwise, the tado° app can’t send location data.
Note: your mobile network operator may impose a mobile data restriction or limit in the mobile network. This depends on your data plan or potential data roaming restrictions.
Limit the use of Low Power Mode
We recommend not using Low Power Mode on your phone, since it keeps the tadoº app from running in the background.