Some Virgin Mobile customers have reported problems using mobile Applications such as tado° on their phone, where the following error message: "Impossible to connect to the server" appears when opening the App. This issue can be addressed by reconfiguring the proxy and port settings on your phone.
How can I re-configure my smartphone to avoid this issue?
Step 1: Access network settings on your smartphone
- Click the icon "Settings"
- Select "Mobile Network settings"
- Select "Mobile Data"
- Click on "Access point names"
- Click on "New APN"
Please search your smartphone's user manual should you have any problems to access this menu.
Step 2: Configure the new APN
Please find below the generic parameters to enter. Do not change any other fields.
- APN name: "virgin-mobile.fr"
- Proxy (APN): leave empty
- Port (APN): leave empty
For tado° to work, to use the internet and receive MMS, mobile data must be activated (Settings > Mobile networks) on your phone.