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Is tado° X compatible with other tado° product lines?
Is tado° X compatible with other tado° product lines?
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Written by tado°
Updated over a month ago

Warning: tado° X devices are not compatible with earlier product lines.

tado° X and V3+ use different technology platforms, despite offering similar functionalities. tado° X is not compatible with earlier tado° devices and they can’t be used together on the same account.

What is the difference between tado° X and earlier products?

  • tado° X and V3+ use different technology platforms, despite offering similar functionalities.

  • tado° X uses the Thread protocol to communicate between devices.

  • using Thread creates a mesh network that allows multiple tado° X Bridges and Thread border routers to be added, extending the range in large spaces. Prior tado° product lines only allowed one Internet Bridge per home.

  • The Smart Thermostat X, Wireless Temperature Sensor X, and Smart Radiator Thermostat X are Matter-enabled and can communicate with non-tado° devices that are also Matter-enabled.

  • V3+ tado° products provide very reliable heating control and are compatible with a wide variety of heating setups, including boilers from many different manufacturers.

  • Compared to the V3+ range, tado° X products are compatible with a smaller array of modulating boilers.

I already have tado° products. Can I add a tado° X device?

tado° X devices can’t be added to setups that use V3+ and prior. tado° X devices can’t communicate with earlier tado° products, as they use different technology platforms and communication standards.

How can I switch to tado° X?

There are a few considerations to bear in mind when replacing your existing tado° setup with a set of tado° X products.

  1. Before installing a tado° X setup, you will need to create a new Home in the tado° app.

    • To use the same email address, delete your V3+ Home, then create a tado° X Home.

    • To keep your V3+ Home, create a new tado° account using a different email address.

  2. There is currently no copy-paste function to transfer settings like Smart Schedules, Energy IQ, and room data from your V3+ account to your new one. You will need to manually re-enter these details.

  3. Register and install your tado° X devices starting with one of the following:

Can I keep my Auto-Assist subscription when I switch to tado° X?

If you have an active subscription to Auto-Assist via Google Play or Apple App Store, you can use it for your tado° X Home by following these steps:

  1. Make sure you are logged into the Google Play or Apple App Store account where your current Auto-Assist subscription is active.

  2. Log into the tado° app with the new tado° X Home/new account.

  3. Go to Settings.

  4. Select Auto-Assist.

  5. Select Restore subscription (under the Subscribe now button).

I have a free Auto-Assist subscription, can I keep it when I switch to tado° X?

If your free Auto-Assist subscription was included in your tado⁠° Starter Kit, you can keep it when you switch to tado° X.

To successfully migrate your subscription to your tado° X kit, you will need to purchase the tado° devices in the tado° webshop via a personalised upgrade offer. To receive the offer, please do the following:

  1. Subscribe to the tado° newsletter with the email address you use in the tado° app. You can sign up at the bottom of the tado.com webpage.

  2. Within several days you will receive a personalized offer via email.

  3. Use this offer to purchase tado° X devices in the tado° webshop.

Is my heating system compatible with tado° X?

If your Wired Smart Thermostat V3+ controls a non-Opentherm modulating boiler, tado° X may not be compatible with your heating system, even if you have earlier tado° products. Please contact tado° support to confirm compatibility. Tap the round orange icon to open a chat.

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