It is important to verify that your phone’s location settings are configured correctly when using the tado° app on a phone with Android 5 or higher. These settings are essential if you want to use Geofencing on tado°.
In order to check them open the smartphone settings and look for the Location submenu, generally found in the Personal or Privacy section.
If you’re using Android 5-8, please make sure that:
the Location is turned on;
the Location Mode is set to High Accuracy.
If you’re using Android 9-11, please make sure that:
Use location is turned on;
the App/Location permission is set to Allow all the time.