Battery optimization settings can block data transmission between your mobile phone and tado° and therefore adversely affect the accuracy of tado°’s Geofencing.

On Samsung phones with Android 7 or higher, apps are by default unprotected from the sleep and battery optimization functions.

To turn these default settings off for the tado° app, follow these step-by-step instructions.

Disabling the sleep function for the tado° app

Please note: Samsung has not implemented this function in Android 9 (Pie). 

If you’re using Android 7-8, and 10, please do the following:

  1. Open the Settings on your mobile phone

  2. Enter the Device maintenance section

  3. Enter the Battery section

  4. Scroll down to enter the Unmonitored apps section

  5. Click on the Add apps button and select the tado° app

  6. Once the tado° app has been selected, click on the Done button

If you’re using Android 11-12, please do the following:

  1. Go to Settings on your phone.

  2. Select Battery and device care, then

  3. select Battery.

  4. Scroll down to select Background usage limits.

  5. Select Never sleeping apps, and then press the + symbol.

Turning off the battery optimization function for the tado° app

If you’re using Android 7-11, please do the following:

  1. Go to Settings on your phone, and

  2. select Apps.

  3. Go to the menu in the top right corner and select Special access.

  4. Select Optimize battery usage, then

  5. once all apps are shown in the list, set the slider next to the tado° app to OFF.

 If you’re using Android 11-12, please do the following:

  1. Long press the tado° app icon on your home screen, and

  2. select the info icon in the upper-right corner to open the app menu.

  3. Scroll down to select Battery, then

  4. select Unrestricted.

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