Battery optimization settings can block data transmission between your mobile phone and tado° and therefore adversely affect the accuracy of tado°’s Geofencing.
On Samsung phones with Android 7 or higher, apps are by default unprotected from the sleep and battery optimization functions.
To turn these default settings off for the tado° app, follow these step-by-step instructions.
Disabling the sleep function for the tado° app
Please note: Samsung has not implemented this function in Android 9 (Pie).
Go to Settings on your phone.
Select Battery and device care, then
Scroll down to select Background usage limits.
Select Never sleeping apps, and then press the + symbol.
Turning off the battery optimization function for the tado° app
Go to Settings on your phone, and
Go to the menu in the top right corner and select Special access.
Select Optimize battery usage, then
once all apps are shown in the list, set the slider next to the tado° app to OFF.