Battery optimization settings can block data transmission between your mobile phone and tado° and therefore adversely affect the accuracy of tado°’s Geofencing Skill.
On Samsung phones with Android 7 (Nougat), Android 8 (Oreo), Android 9 (Pie) and Android 10, apps are by default unprotected from the sleep and battery optimization functions.
To turn these default settings off for the tado° app, follow these step-by-step instructions.
Disabling the sleep function for the tado° app
Please note: Samsung has not implemented this function in Android 9 (Pie).
Open the Settings on your mobile phone
Enter the Device maintenance section
Enter the Battery section
Scroll down to enter the Unmonitored apps section
Click on the Add apps button and select the tado° app
Once the tado° app has been selected, click on the Done button
Turning off the battery optimization function for the tado° app
Open the Settings on your mobile phone
Enter the Apps section
Enter the menu on the top right corner and click on Special access
Enter the Optimize battery usage section
Ensure that all apps are shown in the list
Set the slider next to the tado° app to the OFF position
