You can request a copy of your personal and tado° device data directly from the tado° app.

Selecting Request account data starts a full export of the personal and device data currently stored for your tado° account.

Once your export is ready, we’ll send you an email with a link to download your data.

After you submit your request, you’ll receive a confirmation message in the app. We’ll email you when your export is ready to download.

For security reasons, the download link is available for two weeks. After two weeks, the exported file is automatically deleted.

The export includes all historical data currently stored for your tado° account.

You can request an export only once every two weeks.

After you request an export, the Request account data button is disabled until you can make another request. The tado° app will tell you when you can request your next export.

Your data is provided in raw technical formats, including CSV and JSON. These formats are designed to provide the data itself rather than a formatted report.

Our Customer Support team can’t process the exported data or provide custom analysis of the files.