Check tado° server status

No remote access is shown in the app when there is a problem with the connectivity of your tado° devices. 

There are several reasons why the app could show no remote access. Here are a few ways in which you can solve this problem:

  1. Check if your internet connection is working. To do this, log in to your home’s Wi-Fi network on your smartphone. If it is not working, please check that your router is powered and reset the router. This will usually resolve a temporary issue with the internet connection.
  2. Check if the Smart AC Control displays an error. 
  • If it displays the error E01, it means that a timeout has occurred while connecting to the Wi-Fi network. Find the troubleshooting steps in this article.
  • If it displays the error E02, it means that the Wi-Fi connection is lost. Find the troubleshooting steps in this article.
  • If it displays the error E03, it means that the router hasn’t transmitted an IP address to the device. Find the troubleshooting steps in this article.
  • If it displays error E04, it means that there is a problem with the connection to the tado° servers.  Find the troubleshooting steps in this article.

If you can’t resolve your problem immediately or if there is no connection, you can always control your cooling manually on your device.

More information: 

I have tado° heating products installed and my app shows that there is no remote access. How can I fix this? 

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