Battery optimization settings can affect data transmission between your mobile phone and tado°. This can affect the accuracy of Geofencing.

Turn off the auto-close function

On Huawei phones with Android 7 or higher, the operating system default is to have the auto-close function on. To protect the tado° app from the auto-close function, do the following:

  1. Go to your phone’s Settings.

  2. Enter the Apps section (Apps & Notifications in Android 8/9/10).

  3. Select tado° from the list, or use the search field.

  4. Select Battery (Power usage details in Android 9/10).

  5. Switch off the Power-intensive prompt option.

  6. In Android 7,

    1. switch off the Close after screen locked option.

  7. In Android 8/9/10,

    1. enter the Launch section,

    2. switch the Manage automatically slider to off,

    3. ensure that all manual sliders in the pop-up screen are activated and

    4. select OK to confirm.

Exclude the tado° app from battery optimization

To deactivate battery optimization for the tado° app, please follow these steps:

  1. Go to Settings on your mobile phone.

  2. Enter the Apps section (Apps & Notifications in Android 8/9/10).

  3. Select the gear symbol.

  4. Go to Special access.

  5. Go to Ignore battery optimization.

  6. Check that all apps are shown in the list.

  7. Select Allow in the pop-up screen for the tado° app, and OK to confirm.

   

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