- How can I make sure that I always have the latest features of the tado° App?
- What does the water droplet symbol mean?
- Can I use tado° with more than one user?
- How do I let family members, other residents or guests use my tado°?
- I don't own a smartphone. Can I still use tado°?
- What happens when the Internet connection is temporarily lost? Can I still control my heating or air conditioning using tado°?
Control Panel & Smart Schedule
- ★ How do I set my tado° Smart Schedule?
- How do I set my tado° Smart Schedule for Hot Water?
- What does Home and Away mean?
- Why does my tado° start heating before the time I have set in the Smart Schedule?
- What does the “Location-based Control” switch do for a time block in my Smart Schedule?
- What sets the tado° Smart Schedule apart from a regular thermostat’s schedule?
Location Based Control (Geolocation)
- ★ What are the smartphone settings for optimal location-based control?
- Why shouldn’t I force close (“swiping off the screen”) the tado° app?
- What happens with the location-based control when my phone is off?
- Why is it so important to keep the smartphone Wi-Fi activated even when I am away from home?
- The location based control does not work properly. What can I do?
- I work close to home and the automatic Away Temperature is not low enough for me. Can I set the Away Temperature to a lower value?
Data, Report and Visualization
- What does the monthly tado° Energy Savings Report contain? How are the savings calculated?
- Does tado° provide a Climate Report where I can see the historic heating or AC activity?
- What do the different levels of heat request in the app and the Climate Report indicate?
- The temperature shown outside is wrong
- I think that the real inside temperature is higher / lower than tado° is showing, what can I do?
- How can I remove the battery optimization for the tado° App in Android 7 (Nougat) on Samsung Devices?
- How can I make sure that my Android phone is set up to use the most power-efficient method to determine my position?
- How do I enable background data in the Android settings?
- How can I remove the battery optimization for the tado° App in Android (Android 6 or higher)?
- How can I remove the battery optimization for the tado° App in Android 5 (Lollipop) and 6 (Marshmallow) on Huawei devices?
- How can I remove the battery optimization for the tado° App in Android 5 (Lollipop) and 6 (Marshmallow) on Samsung Devices?
- Why is the target temperature not reached by the time set in the Smart Schedule?
- My app shows that there is no remote access. What does it mean and what can be done?
- I am a Virgin Mobile (France) customer and my tado° app shows the following error message: "Impossible to connect to the server". What can I do?