- How can I make sure that I always have the latest features of the tado° App?
- Can I use tado° with more than one user?
- How do I let family members, other residents or guests use my tado°?
- I don't own a smartphone. Can I still use tado°?
- What happens when the Internet connection is temporarily lost? Can I still control my heating or air conditioning using tado°?
- Which mobile operating systems (platforms) is the tado° app available for?
Control Panel & Smart Schedule
- ★ How do I set my tado° Smart Schedule?
- What sets the tado° Smart Schedule apart from a regular thermostat’s schedule?
- How do I set my tado° Smart Schedule for Hot Water?
- What does Home and Away mean?
- What does the "Geofencing” switch do for a time block in my Smart Schedule?
- Why does my tado° start heating before the time I have set in the Smart Schedule?
Location Based Control (Geolocation)
- ★ What are the smartphone settings for optimal location-based control?
- The location-based control does not work properly. What can I do?
- I work close to home and the automatic Away Temperature is not low enough for me. Can I set the Away Temperature to a lower value?
- What happens to Geofencing control when my phone is off?
- Does the tado° app require GPS to be activated? In which cases is GPS being used?
- Why is it so important to keep the smartphone Wi-Fi activated even when I am away from home?
Data, Report and Visualization
- What do the different levels of heat request in the app and the Climate Report indicate?
- Does tado° provide a Climate Report where I can see the historic heating or AC activity?
- The temperature shown outside is wrong
- I think that the real inside temperature is higher / lower than tado° is showing, what can I do?
- What does the monthly tado° Energy Savings Report contain? How are the savings calculated?
- How can I make sure that my Android phone is set up to use the most power-efficient method to determine my position?
- How do I enable background data in the Android settings?
- How do I enable the Location Based Services on Android 4.4 or higher?
- How do I enable the Location Based Services on Android 4.3 or lower?
- How can I remove the battery optimization for the tado° App in Android 7 (Nougat) and Android 8 (Oreo) on Huawei Devices?
- How can I remove the battery optimization for the tado° App in Android 7 (Nougat) or Android 8 (Oreo) on Samsung Devices?
- My app shows that there is no remote access. What does it mean and what can be done?
- Why is the target temperature not reached by the time set in the Smart Schedule?
- I am a Virgin Mobile (France) customer and my tado° app shows the following error message: "Impossible to connect to the server". What can I do?