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How do I return my devices?

To return your tado° devices, you need to send us a request within 30 days from the day you got them.* 

On receiving your request, we’ll send you a return label. You can use this label within the next 14 days to send your devices back to us for free.  

Your devices must be returned in full, in their original packaging. Once we receive them, you’ll get a full refund. 

Energy Savings Guarantee

tado° also offers an Energy Savings Guarantee that lets you return your devices if you're convinced that they don’t save you enough energy. Learn more about the conditions for the Energy Savings Guarantee here.  

*This 30-day return policy applies only if you bought your devices from the tado° webshop. If you bought tado° from one of our retail partners, please check their return policies for more information.


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