How can I remove the battery optimization for the tado° App in Android 7 (Nougat) and Android 8 (Oreo) on Huawei Devices?

Battery optimization settings can block data transmission between your mobile phone and tado° and therefore adversely affect the accuracy of the geofencing features of tado°.

On Huawei phones with Android 7 (Nougat) and Android 8 (Oreo) apps by default are unprotected from the operating system auto-close function. To protect the tado° app from the auto-close function please follow these steps:

  1. Open the Settings on your mobile phone
  2. Enter the Apps section 360020081211_Icon_2.jpg (placed under “Apps & Notifications” in Android 8)
  3. Select the tado° app in the list
  4. Tap on Battery
  5. Switch off the Power-intensive prompt option
  6. Android 7: switch off the Close after screen locked option
    Android 8: enter the Launch section, switch the Manage automatically slider to off, ensure that all manual sliders in the pop-up screen are activated and confirm by pressing OK

Additionally the tado° app has to be excluded from battery optimization. To disable battery optimization for the tado° app please follow these steps:

  1. Open the Settings on your mobile phone
  2. Enter the Apps section 360020081211_Icon_2.jpg (placed under “Apps & Notifications” in Android 8)
  3. Press the gear symbol 360020081211_Icon_1.jpg
  4. Navigate to Special access
  5. Go to Ignore battery optimization
  6. Ensure that all apps are shown in the list
  7. Select Allow in the pop-up screen for the tado° app and confirm by pressing OK.
 

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