Battery optimization settings can block data transmission between your mobile phone and tado° and therefore adversely affect the accuracy of the geofencing features of tado°.
On Huawei phones with Android 7 (Nougat) and Android 8 (Oreo) apps by default are unprotected from the operating system auto-close function. To protect the tado° app from the auto-close function please follow these steps:
- Open the Settings on your mobile phone
- Enter the Apps section
(placed under “Apps & Notifications” in Android 8)
- Select the tado° app in the list
- Tap on Battery
- Switch off the Power-intensive prompt option
- Android 7: switch off the Close after screen locked option
Android 8: enter the Launch section, switch the Manage automatically slider to off, ensure that all manual sliders in the pop-up screen are activated and confirm by pressing OK
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Additionally, the tado° app has to be excluded from battery optimization. To disable battery optimization for the tado° app please follow these steps:
- Open the Settings on your mobile phone
- Enter the Apps section
(placed under “Apps & Notifications” in Android 8)
- Press the gear symbol
- Navigate to Special access
- Go to Ignore battery optimization
- Ensure that all apps are shown in the list
- Select Allow in the pop-up screen for the tado° app and confirm by pressing OK.
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