I have a Smart Thermostat installed and the app shows that there is no remote access. What does it mean and what can be done?

The Internet connection at your Home is temporarily interrupted

The most common cause for “no remote access” is a temporary issue with the Internet connection in your Home which usually resolves itself. You can learn more about this in our article: What happens when the Internet connection is temporarily lost?

If the Internet disconnection persists, please check that your router is powered and if so then reset the router.

The Bridge cannot establish a connection to the tado° server

Please check the LEDs on your Bridge for troubleshooting.

The radio link between the Smart Thermostat and the Bridge is interrupted

In rare cases, the radio link between the Smart Thermostat and the Bridge can be interrupted. If only the Smart Thermostat is installed, this is equivalent to the situation when the Internet connection is lost. You can learn more about this in our article: What happens when the Internet connection is temporarily lost?

The batteries in the Smart Thermostat are empty

If the batteries in the Smart Thermostat are completely empty, the display will not light up anymore when you push the button on the bottom right. Please replace the batteries.