For restarting the Extension Kit, please press the button on the top of the device for more than 8 seconds until the LED on the front turns off. Then release the button and the Extension Kit will restart by itself.
Emergency Voicemail Service
We are currently transitioning our support system towards a chat based system which has a faster response and more availability to better assist you. If you require further assistance please use our live chat available on www.tado.com (Mon-Fri 9-17 GMT, Sat 10-17 GMT). Alternatively you can use our contact form where someone will get back to you as soon as possible.
In urgent emergencies you can still reach our emergency voicemail service on the following numbers:
United Kingdom (UK): 020 38932059
International (UK): +44 (20) 3893 2059
Submit a request
Send us an email, if you have any question. We are glad to help you.
Submit a request