You can cancel your rental contract by submitting a request here.
Please note that the minimum rental contract period is 12 months. tado° will send you a reminder for your contract renewal to the email address you used to place your rental order.
If you wish to cancel the renewal, you need to do so at least four weeks before the contract ends. If not, your contract will automatically be renewed for another 12 months.
Once you’ve cancelled, you must return your devices within 14 days from the end of the contract at your own expense. If not, you’ll be charged the purchase price of the devices.
If you’re currently renting more than one tado° device, you can cancel your contract partially as well. However, please note that a Starter Kit is considered as a single device in this context.
If you have the time, please do let us know why you have decided to stop using tado°. Your feedback will help us improve our products and services.
Please note: As of September 2018, it is no longer possible to rent new tado° devices.