The tado° app always uses the most battery-efficient way to determine how far you are from home (e.g. with iOS geofencing/region monitoring) and works in the background. GPS is only called upon in exceptional cases. This takes place fully automatically. If you have deactivated the GPS function, tado° uses other geolocation functions of your smartphone. In general, tado° always uses the last distance from home that has been transmitted by your phone. tado° uses this information to alert you to switch to the most efficient heating setting for your home. In case your phone does not send location data (e.g. when deactivating all geolocation functions), tado° will use the distance of the phone that was last transmitted.
United Kingdom (UK): 020 3893 2059
International (UK): +44 (20) 3893 2059
Mon-Fri 9-17 (GMT)
In urgent emergencies you can still reach us outside the above hours on the numbers shown.
Submit a request
Send us an email, if you have any question. We are glad to help you.Submit a request