[Connector Kit] All of the 3 LEDs on the tado° Gateway are off?

The Gateway is not receiving any power supply. 

  • Plug the Gateway into the mains electricity socket using the 3 pin USB power adapter plug.

  • Try using a different 3 pin USB power adapter plug.
  • Do NOT use the router to directly power the tado° Gateway 

If the issue is not resolved by checking the above points then please contact our Technical Support Team for assistance.