If your phone is turned off, e.g. because the battery is flat, your tado° will no longer be able to receive any further changes to your location. In this case, tado° will not be able to detect if your smartphone is Home or Away. Hence, tado° will not control your heating or AC system based on the residents’ location anymore. The Smart Schedule will remain in the mode that was active when the mobile device turned off.
United Kingdom (UK): 020 3893 2059
International (UK): +44 (20) 3893 2059
Mon-Fri 9-17 (GMT)
At the moment, some data might not be not accessible. You can find out more here. This will not affect the way your tado° operates, just the reports.
In urgent emergencies you can still reach us outside the above hours on the numbers shown.
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Send us an email, if you have any question. We are glad to help you.Submit a request