There are several ways for you to contact the tado° team.

For answers to your questions

Check out our Help Center for answers to frequently asked questions about tado°. Or join the tado° Community to see what our users have to say. 

For all queries

Talk to one of our Support agents via live chat.

To start a chat, just tap on the orange chat icon:

  • on our website (;
  • in our Help Center; or
  • in the tado° mobile app, by going to More > Support. 

For urgent emergencies

In case of an emergency, for instance, when you are without heating or hot water, you can call us on our voicemail service on the following numbers:

  • United Kingdom (UK): 020 38932059
  • International (UK): +44 (20) 3893 2059
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